{"id":2254,"date":"2018-01-31T14:46:11","date_gmt":"2018-01-31T14:46:11","guid":{"rendered":"https:\/\/www.thesslstore.com\/knowledgebase\/?post_type=ht_kb&p=2254"},"modified":"2026-03-11T15:52:27","modified_gmt":"2026-03-11T15:52:27","slug":"how-to-cancel-an-order","status":"publish","type":"ht_kb","link":"https:\/\/www.thesslstore.com\/knowledgebase\/account-support\/how-to-cancel-an-order\/","title":{"rendered":"How to Cancel an Order"},"content":{"rendered":"

The following instructions will guide you through the process of submitting a cancellation request through the control panel. Do keep in mind though, there is a time limit on these. If you\u2019d like to receive a full refund, you\u2019ll need to cancel within 30 days<\/strong> of purchase.<\/p>\n

How to Cancel an Order<\/h2>\n

1. Log in to your Account<\/h3>\n

If you’re not already logged in, click Login on the top right.<\/p>\n

\"\"<\/a><\/p>\n

To get to your dashboard from the SSLStore home page, click your user name at the top, then click Orders.<\/p>\n

\"\"<\/a><\/p>\n

2. Locate Your Order<\/h3>\n

On the Total Orders page, you can search for a specific order. You may need to adjust the date range to search for orders older than 6 months.<\/p>\n

\"\"<\/a><\/p>\n

Or, check the orders listed below. Click the three dot Action menu and View Order.<\/p>\n

\"\"<\/a><\/p>\n

3. Cancel Your Order<\/h3>\n

On the Order Details page, click Cancel Certificate.<\/p>\n

\"\"<\/a><\/p>\n

4. Select a reason for Cancelling<\/h3>\n

Select any cancellation reason from the drop-down menu.<\/p>\n

\"\"<\/a><\/p>\n

Whichever reason you choose, you’ll then be able to select Refund or Store Credit. You can also reach out to our support team if you need any help before cancelling the order.<\/p>\n

Important note: If you purchased with store credit, the cancellation will only give store credit back. You cannot request a refund to a different payment method.<\/p>\n

If you have any questions, or need assistance with your cancellation request, feel free to contact us<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

The following instructions will guide you through the process of submitting a cancellation request through the control panel. Do keep in mind though, there is a time limit on these. If you\u2019d like to receive a full refund, you\u2019ll need to cancel within 30 days of purchase. How to Cancel…<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[62],"ht-kb-tag":[],"class_list":["post-2254","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-support"],"yoast_head":"\nInstruction on Submitting a Cancellation Request - The SSL Store\u2122<\/title>\n<meta name=\"description\" content=\"The following instructions will guide you through the process of submitting a cancellation request for the SSL\/TLS Certificate through the control panel. Do keep in mind though, there is a time limit on these. 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