If you’re not already logged in, click Login on the top right.<\/p>\n
You will be required to complete MFA before logging in. If you never setup authentication before, we’ll send a one-time passcode (OTP) to your account email address.<\/p>\n You may need to check junk\/spam or adjust your email server settings to allow the OTP email from support@thesslstore.com.<\/p>\n Once you have logged in, go to your account dashboard. Click your user name at the top, then click Profile.<\/p>\n Click My Account on the left, then click Manage Settings.<\/p>\n Scroll down to Multi-Factor Authentication (MFA).<\/p>\n There are two authentication options – mobile app, or email. You can enable both, but will only use one at a time when you log in.<\/p>\n Click the Setup button for the Mobile Authenticator option.<\/p>\n You will be prompted to scan a QR code or enter a setup key in your preferred authentication app. Follow the steps provided by your app to complete setup there.<\/p>\n Once your app is generating a code for your SSL Store account, enter the code here and click submit to finish setup.<\/p>\n For email-based authentication, click Setup, then enter your preferred email address. It does not have to match your SSL Store account email.<\/p>\n You will receive a verification code by email. Enter the code here and Submit to complete setup.<\/p>\n The SSL Store no longer supports multi-factor authentication by text\/SMS. If you are currently using text-based authentication you may continue to do so, but if you remove your phone number it cannot be added again.<\/p>\n You will be prompted to provide your authentication code whenever you log in to your SSL Store account. If you did not already setup an authenticator app or email address, we will send the OTP to your account email address.<\/p>\n If you have both app and email MFA enabled, you will be prompted to enter the code from only one device. Click the Switch button if you want to use the other method instead.<\/p>\n Check “Remember me for 30 days” to disable the authentication requirement for a short time.<\/p>\n If you do not receive the OTP email and can’t find it in your spam folder, you can try requesting the email from our alternate address, support@sslhelpdesk.com.<\/p>\n You must have clicked the Resend button two times (30 second cooldown each time) for this option to become available. Click “Having trouble receiving the email?”<\/p>\n Then click Send OTP Email to request one from support@sslhelpdesk.com.<\/p>\n If you get this email, double-check that it came from the sslhelpdesk address before you input the verification code.<\/p>\n Once you’ve logged in, we recommend setting up your MFA with either an authenticator app or an email address that can definitely receive email from us.<\/p>\n You cannot totally remove MFA from your account, but you can remove ONE authentication setting if you already have another device in place.<\/p>\n If you are logged in, go to Manage Settings and simply click the Remove button to remove the MFA authenticator or email address.<\/p>\n You must have the other MFA option enabled before you can remove one.<\/p>\n If you are not able to login with MFA enabled, you can reset your device during the login process. You will be required to complete verification with your account email to complete this step.<\/p>\n Click Login and enter your account email and password. When prompted for your MFA code, click Reset MFA.<\/p>\n NOTE: You will not have the option to Reset MFA if you have not already set up your own custom email or authenticator device.<\/p>\n Next, click Send OTP via Email. Your SSL Store account email address will receive a verification code. The email may take a few minutes to arrive.<\/p>\n Enter the code that was emailed to you and click Reset MFA & Login.<\/p>\n![\"\"](\"https:\/\/www.thesslstore.com\/knowledgebase\/wp-content\/uploads\/2018\/02\/Login-2026.png\")
<\/a><\/p>\n<\/a><\/p>\n2. Manage Settings<\/strong><\/h2>\n
<\/a><\/p>\n3. Enable Multi-Factor Authentication.<\/strong><\/h2>\n
<\/a><\/p>\nSetup Mobile Authenticator<\/h3>\n
<\/a><\/p>\nEmail OTP<\/h3>\n
<\/a><\/p>\nText\/SMS Authentication Deprecation<\/h3>\n
Login with Multi-Factor Authentication<\/h2>\n
<\/a><\/p>\nNot receiving the OTP email?<\/h3>\n
<\/a><\/p>\n<\/a><\/p>\nRemove Multi-Factor Authentication<\/h2>\n
Remove MFA device while logged in<\/h3>\n
<\/a><\/p>\nRemove MFA while logged out<\/h3>\n
<\/a><\/p>\n<\/a><\/p>\n