No Purchase Necessary Program (NP2) Offers 24/7 Support


August 22, 2011

Is your SSL certificate company’s support terrible? Are they not around when you need them? The SSL Store has a solution for many of those situations: the No Purchase Necessary Program (NP2), with its slogan, “No purchase? No problem.” For any questions requiring general SSL technical expertise, NP2 answers support questions for anyone, whether they are a current customer of The SSL Store or not.

“We believe we have the best support in the business, and we are available anytime,” says The SSL Store Media Contact Kent Roberts. “We’ve been recognizing more and more how horrendous some of the support is in this industry, and that the hours provided for support are often limited. Rather than asking for an individual’s business first, we figure we can let them try our support with their current certificates. If they like us, maybe they will give us their business in the future.”

Of course The SSL Store does not have access to account information for certificates with another company, but the certificate itself is publicly viewable, and the different types of SSL security certificates from major vendors all work essentially the same. This commonality across the industry is allowed by the strict guidelines created by the Certificate Authority/Browser (CA/B) Forum, the board overseeing SSL certificates industry-wide. The No Purchase Necessary Program, or NP2, is able to take advantage of this vast similarity between the security certificates and provide The SSL Store’s support for many technical aspects of SSL management, regardless of the brand or where it was purchased.

Says Roberts, “Understanding that a Wildcard is a Wildcard, for instance, no matter what company issues it, allows the No Purchase Necessary Program to help with many of the questions SSL users face. This consistency across the industry creates an extremely competitive marketplace, but also a common understanding of the technology. The SSL Store wishes to utilize that common understanding to help all SSL users, not just our own customer base.” To visit the No Purchase Necessary Program, go to https://www.thesslstore.com/no-purchase-necessary-program.aspx. Kent Roberts is available for any questions at kent@thesslstore.com or (727) 820-1161.

About the Author: A division of Rapid Web Services, LLC, The SSL Store, whose website is https://www.thesslstore.com, is based in St. Petersburg, Florida, in the United States. Organizations of all shapes and sizes – including NASA, Microsoft, the United Nations, and many small companies and organizations – have trusted The SSL Store with their SSL security certificate needs since 2007.