April 15, 2013
The SSL Store™ has officially announced Justin Hoppe as the newest addition to their rapidly growing team. As Technical Support Manager, Justin will be playing a vital role as The SSL Store™ seeks to take customer support to yet another level. Justin is a graduate of Florida State University with a diverse technical background hallmarked by his status as a Cisco Networking Academy Alum and experience performing IT Helpdesk duties at a US Military facility overseas.
“We are quite thrilled to have Justin join our team and think he will prove a decisive addition, providing diversified and original ideas to improve the overall customer experience.”, said Bill Grueninger, General Manager at The SSL Store™. “We think Justin will be a tremendous asset to not only our company but all those involved as we continue our rapid growth.”
The SSL Store™ is one of the largest providers of SSL certificates in the world and currently services about 85,000 customers and has thousands of resellers across the globe. SSL certificates are the most recognized and used web security solution today across all major browsers. As the web security industry continues to flourish, more and more web-based businesses are realizing the importance of SSL, as well as the benefits of having a premium certificate on their domain, one benefit being the potential ROI that exists by having an Extended Validation SSL Certificate, also known as an EV SSL, to add more trust and confidence to a website. Capitalizing on the increased consumer awareness, many web service providers are expanding their offerings and adding SSL Certificates to their suite of solutions and increasing their bottom-line instantly.
As the Technical Support Manager, Justin will be responsible for delivering technical support with superior customer service on a world-wide scale; resolving a variety issues pertaining but not limited to installation, troubleshooting and transaction management. Justin will also assist in optimizing the support training process, maintaining & enhancing website information and blog posts.
146 2nd Street North, Suite 106
Saint Petersburg, Florida 33701