The SSL Store™ always wants you to be completely satisfied. If you are considering submitting a refund/cancellation request and need help, you can always discuss your options via retention@theSSLstore.com, or by contacting our Support Team via phone or Live Chat prior to submitting a request.
The SSL Store™ includes a 30 day refund guarantee on GeoTrust®, Symantec™, Thawte®, RapidSSL® and Comodo® SSL Certificate products. The SSL Store™ will cancel and refund or issue a store credit for an order upon request by the Customer within 30 days. The refund/cancellation request must be made via the Customer's or Reseller's control panel for the specific order in question. All refund/cancellation requests must be submitted within 30 days of the initial order date.
Any product subject to a successful refund/cancellation request must not be in use, must be un-installed and/or deleted. The SSL Store™ may refuse to cancel and/or refund any order that is in use, not un-installed and/or not deleted. We guarantee the quality of all our products with a full replacement, refund or store credit of anything you order from our websites or by any other means. We will issue a store credit or refund upon request by the account holder anytime up to 30 days after the purchase.
To get a store credit or refund, the account holder must complete the Cancellation/Refund Request within their control panel for the specific order in question. Please note that while a store credit can be processed very quickly, a refund typically takes 48 - 72 hours to process.