The SSL Store™ Refunds & Exchange Policy

30-day refund policy for all of our SSL & web security solutions

The SSL Store™ always wants you and your customer(s) to be completely satisfied when it comes to our SSL certificates and web security solutions. If you are considering a refund/cancellation and need help, you can always discuss your options via retention@thesslstore.com or by contacting our Support Team via phone at 727.388.4240 or by Live Chat prior to your cancellation. Our experts can solve your problem, walk you through the entire process or help clear up any confusion to get your customer the cert they really need. After all, we don’t ever want our resellers ever losing sales!

The SSL Store™ includes a 30 Day Money Back Guarantee on all Symantec™, GeoTrust®, Thawte®, RapidSSL®, Certum®, and Comodo® SSL certificates and other web security products. The SSL Store™ reseller program & system automatically cancels and issues store credit (or a Credit Memo if using Direct Bill) for an order upon any request within 30 days after purchase. This credit is the most convenient option for resellers since future orders are imminent, however if a refund is necessary, please contact your account manager or our support team. The cancellation can easily be made via your Reseller control panel for the specific certificate in question.

Any product that’s successfully cancelled must not be in use and must be un-installed and/or revoked. The SSL Store™ reserves the right to refuse to cancel and/or refund any order that is still in use, not un-installed, and/or not revoked. We guarantee the quality of all our SSL products with a full replacement, refund or store credit of anything you order from our website or by any other means.

To get store credit or a refund, please complete click the “Cancel” link within your order list in your control panel for the specific order in question. Please note that store credit can be processed instantly, but a refund typically takes 48 - 72 hours to process.