Refunds & Exchange Policy

30-day refund policy for all SSL & web security solutions

The SSL Store™ always wants you to be completely satisfied when it comes to the SSL certificates and web security solutions we provide. If you're considering a refund or cancellation and feel you may need help, you can always discuss your options via retention@thesslstore.com or by contacting our Customer Experience Team via phone at 727.388.4240 or by Live Chat prior to your cancellation. Our experts can solve your SSL related problem, walk you through the entire SSL process, or help clear up any confusion to get you the certificate you really need. If you contact our Customer Experience Team within 10 days of your purchase date, we almost guarantee you we can fix any issue!!!

In the event that a certificate was purchased for fraudulent use, the purchaser forfeits the right to a refund/exchange and the SSL Certificate or web security product will get immediately canceled/rejected/revoked.

PLEASE NOTE: The 30 Day Money Back Guarantee may not apply to the purchase of additional SANs (Subject Alternative Names) due to certain CA limitations, please contact us to discuss your options.

  • Customer
  • Resellers
  • Enterprise

Any product that's successfully cancelled must not be in use and must be un-installed and/or revoked. The SSL Store™ reserves the right to refuse to cancel and/or refund any order that is still in use, not un-installed, and/or not revoked. We guarantee the quality of all our SSL products with a full replacement, refund or store credit of anything you order from our website or by any other means within 30 days of original purchase.

If you still have questions about our policy or your order, please email us at retention@thesslstore.com.