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Find your answers in our Knowledgebase

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Submit a ticket to our outstanding support team! We try to respond as soon as possible…we're open 24 hours a day, 7 days a week, 365 days a year…really!

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Common Questions:

Sales/Order Processing

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Why are we cheaper?

We are a very important Symantec & Comodo Platinum Partner and we purchase SSL certificates in extremely large quantities from them. We sign extensive contracts and make long-term commitments because we have created the vehicle to sell & manage a lot of their products; therefore we are able to buy their products at bulk rates. But not only are we able to deliver the exact same products at discounted prices, we are what is called a Value-Added Reseller (VAR), which means we are able to also provide more value to a customer such as; superior customer service & technical support that the bigger companies are not necessarily set-up to do for high volumes of SSL.Hide

What do I need to purchase an SSL certificate?

You will need your CSR and certain required documents depending on the certificate you purchase. You can get your CSR from your hosting provider or your system administrator. Once, you purchase the certificate and process your order. You will then need to send your necessary documents to the respective company. For Domain Validated Certificates you will receive an Approver or DCV email to prove you are the domain owner. For OV & EV certificates, you will need to provide the documentation requested.Hide

How does your purchase process work?

Our easy purchase process works like this:
1. Select your SSL certificate
2. Add item to cart
3. Make your payment
4. Click on 'Generate Certificate Now'
5. Process your CSR
6. Validation process is done
7. You receive the certificate via email
8. Install the certificate in your web server
If you have any questions, just ask an SSL Expert via our LIVE CHAT support.
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How do I renew my certificate?

A renewal is just like buying a new SSL certificate. All you have to do is login to your account and purchase a new certificate or click renew on your expiring certificate. Please be aware that you will have to process new CSR for this renewal…it is done this way for security reasons.Hide

I don't see my Domain Approver Email?

All you have to do login to our website and go to your order details. At the bottom of the page, there is a 'Resend Approval Email' button that you can click to resend OR you can come on LIVE CHAT and/or submit a support ticket request.Hide

What's the difference between DV, OV & EV SSL certificates?

Domain Validation (DV)
DV or a Domain Validated Certificate is a certificate that only requires you to verify that you are the owner of your domain. This occurs by receiving an email that is sent to the WHOIS information or email addresses belonging to that domain to verify that you own the rights to use the domain. This happens immediately for fast issuance, but sometimes lacks trust because almost anyone can get a DV certificate issued. Here are our DV certs: www.thesslstore.com/products/cheap-ssl-certificates.aspx

Organizational Validation (OV)
For Organization Validated (OV) Certificates, the issuing Certificate Authority (CA) validates your organization information to make sure you are an actual organization. They verify the Organization Name, Physical Address, and Phone Number. This data must match with the WHOIS information and also a public Government Information website or an approved Third-Party Website before being issued. OV certificates add more trust to a consumer because they are assured that they are doing business with a real corporate entity. Here are our OV certs:
www.thesslstore.com/products/high-assurance-certificates.aspx

Extended Validation (EV)
EV or Extended Validation Certificates (also known as "Green Bar" Certificates) are recognized and known as the most highly trusted type of SSL certificate. During the EV verification process, the issuing vendor or CA totally verifies that you are a legitimate business and in good standing above and beyond an OV verification process. Once this process is successfully completed and your EV SSL is issued, all of the browser indicators will be activated on your site to let your customers know that you can be trusted. The most important indicator that becomes active is the "Green Bar" in a user's web browser. Research shows that people are aware of the green bar and view it as being trustworthy. EV certificates are the only certificates where potential ROI exists…because more trust means more confidence; which could mean they are more likely to buy from you. You can learn more about EV certs here: www.thesslstore.com/ev/extended-validation-ev.aspx

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What documents are required for Extended Validation (EV) certificates?

In some cases where your company cannot be validated in “government authority” resources, you may be required to provide a Government Issued Business Credential, aka “Proof of Right” (POR); which is a doc that gives a company the right to do business in that name. Examples of acceptable documents include, but are not limited to:

  • Articles of Incorporation/Certificate of Formation
  • Business/Vendor/Reseller/Merchant License
  • Charter Documents/Partnership Papers
  • Registration of Trade or Assumed Name/Doing Business As/Fictitious Name Statement
  • Registro Mercantil

For more information, please refer to
https://sslhelpdesk.com/index.php?Knowledgebase/List/Index/2/ev-help
or ask a friendly SSL Expert of ours. Hide

Certificate Signing Request (CSR)

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What is a CSR?

A CSR or Certificate Signing Request is the encrypted text that must be generated from the server that which the certificate is going to be used on. It contains the information that will be included in your certificate such as your organization name, common name (domain name), locality, and country. A private key is also created at the same time you create the CSR. You can learn more about your CSR at:
www.thesslstore.com/support/howto-generate-csr.aspxHide

How do I generate my CSR?

Most people contact their hosting company or System Administrator to generate the CSR. If you are aware of your server details; you can check the following links to learn how to generate your CSR for your particular server, www.thesslstore.com/support/howto-generate-csr.aspxHide

I do not see my email address in the Approval/DCV Email field?

According to the issuing CAs and other security guidelines, we can only send the Approval Email to the email address on the WHOIS record or to one of the following email address:
admin@domain.com
administrator@domain.com
webmaster@domain.com
hostmaster@domain.com
postmaster@domain.com
For more information regarding this, you can check out this: https://wiki.mozilla.org/CA:Problematic_Practices#Email_
Address_Prefixes_for_DV_Certs

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Installation

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How do I install my SSL certificate?

You can find all SSL installation steps at the following URL: https://sslhelpdesk.com/index.php?/Knowledgebase/List/Index/18/how-to-install-sslHide

Can you help me with my installation?

Of course we can, we are SSL experts. Your best bet is to contact our Live Chat support team. You can instantly get help with your installation questions. For more answers regarding installation, you can always view all of our installation answers at
https://sslhelpdesk.com/index.php?/Knowledgebase/List/Index/18/how-to-install-sslHide

What type of web server do I have?

You will need to contact your hosting provider or System Administrator to find out the details regarding the type of server. This is a very simple question for them to answer and they will not have a problem helping you out. They will know it right away…as it is a very common question that they are asked.Hide

What does "Failed Security Review" mean?

It means that your order has been marked for an additional security review by GeoTrust. As part of GeoTrust's ongoing commitment to prevent fraud and protect data, they randomly flag some orders for an additional security review. Unfortunately, this order can't be fulfilled until GeoTrust completes this manual security review. Most orders are quickly processed within 24 hours, but sometimes on the weekends they might take a little longer than 24 hours.Hide

Why do I need to install intermediate certificates?

In January of 2012, the CA/B Forum made it a requirement for all Certificate Authorities to issue their certificates with an Intermediate CA Certificate. Hide

General

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How do I login to my account?

You can login to our website by clicking on the login button in the upper right corner of our site. Your username is the email address that you used while purchasing the SSL Certificate. If you don't remember your password; please click on the 'Forget Password' link and it will resend you the password reset link to that email address only.Hide

What is my username & password?

Your username is the email address that you used while purchasing the SSL Certificate. If you don't remember your password; please click on the 'Forget Password' link and it will resend you the password reset link to that email address only.Hide

What is my Order ID# or Invoice ID#?

You can find both of these items listed in your control panel next to the certificate in question. You can look under your 'Total Orders' and find them listed in-line with your certificate. Here is an example of an Order ID#: 7752748 and here is an example of an Invoice ID#: THESSL76671903.Hide

How do I become a reseller?

Not all companies qualify to be a reseller, to become a reseller you must be a company that provides web services; such as web hosting, web design, web development, SEO, domain registration, web security, IT services, and/or other related internet services. Sign-up here and we will gladly review your request: www.thesslstore.com/partner/resellersignup.aspx Hide

Where can I view reseller pricing?

Due to the many different pricing options, levels, tiers and the competitive nature of this business, our prices are not posted publicly. You must be an APPROVED reseller to view our pricing. Anyways, pricing should not be that big of a deal, we have our Price Match Guarantee and we have many other tools that will help you sell more and for more money. Sign-up to see if you can be a reseller here:
www.thesslstore.com/partner/resellersignup.aspxHide

How much does it cost to become a reseller?

It does not cost you anything to become a reseller. There are no contracts; no commitments and no credit cards are required. All you need to do is qualify. Sign-up here and we will review your request ASAP:
www.thesslstore.com/partner/resellersignup.aspxHide

Extended Validation Help

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What is an EV certificate?

EV or Extended Validation Certificates (also known as "Green Bar" Certificates) are recognized and known as the most highly trusted type of SSL certificate. During the EV verification process, the issuing vendor or CA totally verifies that you are a legitimate business and in good standing. Once this process is successfully completed and your EV SSL is issued, all of the browser indicators will be activated on your site to let your customers know that you can be trusted. The most important indicator that becomes active is the "Green Bar" in a user's web browser. Research shows that people are aware of the green bar and view it as being trustworthy. EV certificates are the only certificates where potential ROI exists…because more trust means more confidence which could mean they are more likely to buy from you. You can learn more about EV certs here:
www.thesslstore.com/ev/extended-validation-ev.aspxHide

How can I get the "Green Bar" on my site?

You can get the Green Bar on your site by purchasing an Extended Validation (EV) certificate. These EV certs activate the Green Bar in the browser of your website to increase confidence and trust. You can check out all of our EV certificates at:
www.thesslstore.com/extended-validation-ssl-certificates.aspx

 

For Symantec, GeoTrust & Thawte SSL certificates; please check following link for the latest info:
www.thesslstore.com/ev/extended-validation-ev.aspx

For Comodo EV SSL certificates, please take a look at this document.

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