Re-Hashed: How to Fix SSL Connection Errors on Android Phones
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Re-Hashed: How to Fix SSL Connection Errors on Android Phones

A quick guide on how to fix SSL connection errors on Android phones.

One of the most common problems on Android devices comes in the form of a browser message that says, “your connection is not private.” This may be confusing to you because it occurs even on the newest devices with the latest updates and the current OS. It’s not a big deal though, here’s how to fix SSL connection errors on Android phones.

Let’s Start with SSL/TLS Certificates

First a little background. An SSL Certificate, as you may know, is designed to both authenticate the identity of the website you’re visiting – something that is done by the certification authority that issues the certificate and ensures that you know who’s on the other end of your connection – and to encrypt all communication between your browser and the web server.

This is extremely important because, without SSL encryption, all of the communication you’re sending to the web page you’re visiting is out in the open and can be intercepted or manipulated by a third party. With an SSL Certificate, however, that communication is encrypted and can only be decrypted by the website itself.

Browsing without a secure connection is never a good idea.

Now, one last little bit of information for the sake of clarity. SSL is really only the colloquial term for the protocol at this point. SSL stands for Secure Socket Layer, it was the original protocol for encryption but TLS or Transport Layer Security replaced it a while back. They both accomplish essentially the same thing, but at this point, true SSL has been phased out (Android no longer supports SSL 3.0 – its last iteration) and we’re really talking about TLS Certificates.

How to fix SSL connection errors on Android phones

When you get an SSL Certificate error message on your Android phone there are several ways you can go about fixing the issue. We’ll list five possible fixes. If one doesn’t work, try the next. Eventually, you’ll have the problem corrected.

SSL Connection Error In Andorid
1.) Correct the Date and Time on your Android Device

This is a simple fix that may solve this Android error for you immediately. Just make sure your date and time are correct. To do this, go to “Settings” and select “Date & Time.” From there, simply activate the option for “automatic date & time.”

how to Set Date & Time in Android

2.) Clear Browsing Data on Chrome

If the Date/Time fix didn’t work, you may need to clear your browsing data. This is another simple process. Start by opening Chrome and then pressing “Menu.” Go to “Privacy” and select “Settings.” Then choose “Clear Browsing Data.” Check all the boxes on the screen and then hit “Clear.”

Chrome Clear History

3.) Change WiFi Connection

Try changing the WiFi connection on your device if clearing data and resetting your Time/Date didn’t work. You may be on public WiFi which is notoriously unsecure. Find a private WiFi connection and see if the Android error is fixed.

set Android wifi setting

4.) Temporarily Disable Antivirus

If you have installed an antivirus or security application on your Android phone, try temporarily disabling it and then start browsing again. Sometimes these apps can interfere with your browser in a way that causes the SSL connection to fail.

5.) Reset your Android Device

This is the nuclear option, but if all of the other aforementioned suggestions have failed to solve the SSL Certificate error, you may have to reset your device. The first step in this case is to back up your phone, lest you lose all of the things you have stored on it. After that, select “Settings” and then “Backup & Reset.” Then click “Factory Data Reset.”

Backup and Reset Android Device

Hopefully, this guide has shown you how to fix SSL connection errors on Android phones, but in the event that it hasn’t we invite you to share your issue in the comments section and we’ll try to help you out with it.

Note: Re-Hashed is a regular weekend feature at Hashed Out where we select an older post to revisit. This week we take a look at the answer to one of the questions we get asked the most: How to fix SSL connection errors on Android phones.

  • I only get SSL connection error when I try to use meetup-I had no problem for two years, then suddenly last week, it stopped. The SSL connection error only appears when I try to use this website. It affects my computer and mobile. Any advice on how to fix this would be greatly appreciated.

  • I have the same problem as Dale, has. I was able to get access my bank website, and my online login until about a month ago. Now, I am not able to get to the login page, on my android tablet. I have tried, various methods that I have been told to do. What is up with this problem?

  • Hi,
    I have a problem with opening CITIBANK online on my samsung A3 android smartphone. It says SSL error. related with date and time. I tried to work out with date and time but no results.
    Can you please help me?

  • Hello,
    I am getting same error on my site but only on android phones. I check it on 2 mobiles.
    Please tell me how can I fix it. I think it is not android’s problem it is problem of ssl certificate.
    Please help me about it.

  • Hi,
    I am not able to open some app in my android phone, while its initially working but after re -installation its not working showing SSL errors. How to fix it.
    Error msg: Protocol Exception: SSL handshake aborted : ssl= 0x5ff415d0: Failure in ssl library, usually protocol error error:14077102 : SSL routines: SSL23_GET_SERVER HELLO: unsupported protocol

  • SSL connection fixing has always been a problem for me. This would help me immensely. i don’t know how to express my gratefulness for this blog. Thanks and regards.

  • i have got an error “Unable to Connect, SSL Handshake error” and not SOTI app not connecting due to this issue, can you help me to sort out issue

  • Hi,

    I am getting same blunder on my site yet just on android telephones. I check it on 2 mobiles.

    If it’s not too much trouble reveal to me how might I settle it. I think it is not android’s issue it is issue of ssl testament.

    It would be ideal if you help me about it.

  • I tried all 5 and still won’t connect. I’m trying to connect to Total Connect 2.0 .SSL handshake aborted: I/O error during system call , Connection reset by peer

  • Even after #5 I face ssl error. The error is not specific to any website and is random. on trying 2-3 times the page is loaded. I dont know if it is some software patch which has got corrupted or some hardware bug.

  • Hello, i have the problem but only when i’m on 4G. on wifi i can access any https:// website, on 4g it’s random, sometimes yes, mor often i can’t. do you ever had this problematic?

  • Hello!
    I can’t get onto gmail to check my email on Google Chrome browser. It won’t load, then an error message appears: Your connection is not private

  • I am try all but my phone show it again and the website was not running and this website is also not run but I am go in advanced and click the opinion plz help me to solve my smartphone model intex aqua 5.5 vr

  • I went through the list but none worked so went for the factory reset, but I forgot my password for my google account and ended up being locked out my phone. Factory reset protection I think it was called when I googled it, which apparently is quite common as we had never heard of it before and got caught out. Will try again when the 72 hours are up, fingers crossed. Using my old sony with android 4.3 on it which doesnt have them ssl connection issues.

  • Hello I tried all of the above methods but still m getting the same error…. Even m not able to open IMS official website…. Please help me out coz m tired of this problem and it’s urgent to solve this issue as soon as possible

  • Here is the fix; I have noticed this problem on every Samsung I own and have owned. I have used every recommended fix without success. Then I took out the pre-installed Internet and added Firefox. Presto: no errors. The problem is the crap search engine Samsung uses, NOT your phone.

  • Hi , please help me, i shared a post from my website to our facebook page, when user uses android facebook app and clicks the like, i get an error Security Error – There are problems with the security certificate for this site.

  • Tried all the above without success. I’ve been travelling in SE Asia, using a lot of free wifi’s at hotels, airports etc. You frequently have to go to an airport/hotel portal page to log in, but often i couldn’t even get that far.
    Connection was frustratingly random, sometimes no problem, sometimes Privacy Error for 5 times, then finally connect.
    What DOES seem to help is to type a dummy url, like
    That stops any cached version of a page from interfering. Give it a try!

  • Have Samsung note 3. Was getting ssl error on some websites. Tried all on above list. Same problem. Downloaded Firefox for free from the app store. It opens all those websites no problem. Thanks so much to whoever posted that . You rock!

  • Sorry I don’t have email, Google Gmail has its own issues when you don’t remember the password or a landline phone number. or a number they would accept for verification. Also I would have hated to make this nice long important comment and then not be able to post it.
    For those of you who have tried all of the above options, (me included) and it didn’t work, there is good news and bad news. This is true if you have an older version Android such as 2.2.x for gingerbread version 2.3.x.
    The problem you may be having where some sites will load and other sites will not display you may get a message something like, the web page cannot be displayed. Or it cannot secure a secured connection or something like that. It is because your phone mine included does not support TLS above 1.0 version. This is because many websites are now not supporting the older 1.0 version and they only support the TLs 1.1 o I’m actually using one of my old Android phones which is still version 1.0 and I can’t go back to edit as it’s difficult to do sor TLS 1.2. The reason for this is because websites want to be more secured and they are electing to go the security route and you can’t blame them . The the bad news is, there’s no fix update or patch that Android officially has to fix it however, there are options which are the good news. (Sorry tried to edit, continuing on)
    Only a few websites actually explain why they cannot display the page to you. if you try to go to say, or they give you a pretty good idea why they’re page does not display. and this is true for many websites as many more are changing over to those newer TLS.
    Now for the options. One of the workarounds would be to go through a proxy server. I won’t list any names however if you search for those sites that you can go to that allow you to enter in the URL you can then display those pages that are not displaying. another option would be if the page does not display enter the cached Page by entering

  • Sorry, I had to post an incomplete comment I could not get back to the bottom. editing on s smartphone difficult. Continuing on;
    If you type cache: in front of the page that does not display, if Google has the page cast, it will display for you at least it should.

    But the ultimate option of all! Would be to install an unofficial version of Android that is newer than the one that you are using it’s called a custom ROM. also if you do research look for how to root your phone will help in this area as well. I’m hoping when I do this I can fix this phone and be able to comment much better. I do have to say the last part hear about dating to a custom rom I have not tried yet I’m still reading on but when I read it should work. Provided that your Android version is 4.0 or higher. if you do go to custom ROM option, make sure that it’s compatible with your specific model of phone I’m still researching on how to do this.

    I hope the above that I have mentioned, will help some people out. I have been having over a year of many sites not displaying as time goes on more I’m not displaying in from when I read somewhere June of 2018 many more sites will be switching over. Hopefully not this one that we’re all reading on. Yet 😉

  • Thank you for all those suggestions. The one that did it for me was cleaning out the cache. Typical always having the cleaning to do.
    But really now I can log back into my Super fund.

  • Having the same problem. Unable to get car tax from DVLA. Works ok using chrome app but not using the samsung internet app.

  • I just got a new phone, a Samsung galaxy j7. I reinstalled all the apps I had in my previous work and they all work great except for one. The building where I live has an app we use to request maintenance etc. I reinstalled it, then you chose your building, enter your email and you get a link to click on to proceed logging in. I keep getting ERR_SSL_PROTOCOL_ERROR non-stop and I don’t know what to do since it is the only app that is doing this.

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