Re-Hashed: How to Fix SSL Connection Errors on Android Phones
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Re-Hashed: How to Fix SSL Connection Errors on Android Phones

A quick guide on how to fix SSL connection errors on Android phones.

One of the most common problems on Android devices comes in the form of a browser message that says, “your connection is not private.” This may be confusing to you because it occurs even on the newest devices with the latest updates and the current OS. It’s not a big deal though, here’s how to fix SSL connection errors on Android phones.

Let’s Start with SSL/TLS Certificates

First a little background. An SSL Certificate, as you may know, is designed to both authenticate the identity of the website you’re visiting – something that is done by the certification authority that issues the certificate and ensures that you know who’s on the other end of your connection – and to encrypt all communication between your browser and the web server.

This is extremely important because, without SSL encryption, all of the communication you’re sending to the web page you’re visiting is out in the open and can be intercepted or manipulated by a third party. With an SSL Certificate, however, that communication is encrypted and can only be decrypted by the website itself.

Browsing without a secure connection is never a good idea.

Now, one last little bit of information for the sake of clarity. SSL is really only the colloquial term for the protocol at this point. SSL stands for Secure Socket Layer, it was the original protocol for encryption but TLS or Transport Layer Security replaced it a while back. They both accomplish essentially the same thing, but at this point, true SSL has been phased out (Android no longer supports SSL 3.0 – its last iteration) and we’re really talking about TLS Certificates.

How to fix SSL connection errors on Android phones

When you get an SSL Certificate error message on your Android phone there are several ways you can go about fixing the issue. We’ll list five possible fixes. If one doesn’t work, try the next. Eventually, you’ll have the problem corrected.

SSL Connection Error In Andorid
1.) Correct the Date and Time on your Android Device

This is a simple fix that may solve this Android error for you immediately. Just make sure your date and time are correct. To do this, go to “Settings” and select “Date & Time.” From there, simply activate the option for “automatic date & time.”

how to Set Date & Time in Android

2.) Clear Browsing Data on Chrome

If the Date/Time fix didn’t work, you may need to clear your browsing data. This is another simple process. Start by opening Chrome and then pressing “Menu.” Go to “Privacy” and select “Settings.” Then choose “Clear Browsing Data.” Check all the boxes on the screen and then hit “Clear.”

Chrome Clear History

3.) Change WiFi Connection

Try changing the WiFi connection on your device if clearing data and resetting your Time/Date didn’t work. You may be on public WiFi which is notoriously unsecure. Find a private WiFi connection and see if the Android error is fixed.

set Android wifi setting

4.) Temporarily Disable Antivirus

If you have installed an antivirus or security application on your Android phone, try temporarily disabling it and then start browsing again. Sometimes these apps can interfere with your browser in a way that causes the SSL connection to fail.

5.) Reset your Android Device

This is the nuclear option, but if all of the other aforementioned suggestions have failed to solve the SSL Certificate error, you may have to reset your device. The first step in this case is to back up your phone, lest you lose all of the things you have stored on it. After that, select “Settings” and then “Backup & Reset.” Then click “Factory Data Reset.”

Backup and Reset Android Device

Hopefully, this guide has shown you how to fix SSL connection errors on Android phones, but in the event that it hasn’t we invite you to share your issue in the comments section and we’ll try to help you out with it.


Note: Re-Hashed is a regular weekend feature at Hashed Out where we select an older post to revisit. This week we take a look at the answer to one of the questions we get asked the most: How to fix SSL connection errors on Android phones.

26 comments
  • I only get SSL connection error when I try to use meetup-I had no problem for two years, then suddenly last week, it stopped. The SSL connection error only appears when I try to use this website. It affects my computer and mobile. Any advice on how to fix this would be greatly appreciated.

  • I have the same problem as Dale, has. I was able to get access my bank website, and my online login until about a month ago. Now, I am not able to get to the login page, on my android tablet. I have tried, various methods that I have been told to do. What is up with this problem?

    • Hi Sandy,

      Can you share the website for your bank? It is possible the issue is related to their website’s SSL configuration and outside of your control.

  • Hi,
    I have a problem with opening CITIBANK online on my samsung A3 android smartphone. It says SSL error. related with date and time. I tried to work out with date and time but no results.
    Can you please help me?

  • Hello,
    I am getting same error on my site but only on android phones. I check it on 2 mobiles.
    Please tell me how can I fix it. I think it is not android’s problem it is problem of ssl certificate.
    Please help me about it.

  • Hi,
    I am not able to open some app in my android phone, while its initially working but after re -installation its not working showing SSL errors. How to fix it.
    Error msg: javax.net.ssl.SSL Protocol Exception: SSL handshake aborted : ssl= 0x5ff415d0: Failure in ssl library, usually protocol error error:14077102 : SSL routines: SSL23_GET_SERVER HELLO: unsupported protocol

  • SSL connection fixing has always been a problem for me. This would help me immensely. i don’t know how to express my gratefulness for this blog. Thanks and regards.

  • i have got an error “Unable to Connect, SSL Handshake error” and not SOTI app not connecting due to this issue, can you help me to sort out issue

  • Hi,

    I am getting same blunder on my site yet just on android telephones. I check it on 2 mobiles.

    If it’s not too much trouble reveal to me how might I settle it. I think it is not android’s issue it is issue of ssl testament.

    It would be ideal if you help me about it.

  • I tried all 5 and still won’t connect. I’m trying to connect to Total Connect 2.0 .SSL handshake aborted: I/O error during system call , Connection reset by peer

  • Even after #5 I face ssl error. The error is not specific to any website and is random. on trying 2-3 times the page is loaded. I dont know if it is some software patch which has got corrupted or some hardware bug.

  • Hello, i have the problem but only when i’m on 4G. on wifi i can access any https:// website, on 4g it’s random, sometimes yes, mor often i can’t. do you ever had this problematic?

  • Hello!
    I can’t get onto gmail to check my email on Google Chrome browser. It won’t load, then an error message appears: Your connection is not private

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Author

Patrick Nohe

Hashed Out’s Editor-in-Chief also serves as Content Manager for The SSL Store™.